Do you ever place an order only to then be forced to sit back in a quiet lull, with no information, and just the hope that it arrives on time? And do you get frustrated when you want to change the smallest of details but it’s impossible to reach anyone?
The same thing happens with many business orders, though the value can be significantly higher than that of the snazzy gadget or home electronics that are usually ordered for your home.
Thankfully, not every company is the same.
With an astute focus on customer communication, NS KUNSTSTOFFTECHNIK - CZ rocks the boat when it comes to engaging throughout the entire journey. This open line of feedback provides NSK a window to manage customer experience, customer satisfaction, fuel customer loyalty, and improve products and services. But most importantly, it gives the customer a channel whereby they can ask questions, get updates, build trust and develop relationships.
With the automotive world often seen as a sterile environment that's cold and indifferent, this refreshing approach to openness includes a direct phone number to the team, without a jumble of queues and options to navigate through, is truly an outlier to the norm.
Building lines of communication bi-directionally, at all times daily, enables a further huge advantage over that of radio silence. It helps identify potential issues much earlier and allows for the resolution of snags that would otherwise go unnoticed until the day of delivery.
As part of the ADIS AUTOMOTIVE GROUP, NSK are a leading supplier of injectionmolded parts and components to a wide range of companies in the autoindustry. Following strict sixsigma methodologies go much further than optimizing internal processes, they embrace the concept of offering best-in-class communication and customer service too.