Putting Customers First

More than just a methodology that aids manufacturing and assembly lines, if used correctly and across a whole business, sixsigma can go much further.

Plastic injectionmolding experts NS KUNSTSTOFFTECHNIK - CZ are a prime example of how, if implemented throughout every aspect of your operations, a lean approach can benefit your customer service provision as well as the throughput of the production itself.

Co-owner and Executive Director Jeremy Svoboda summarized it perfectly when he stated: “By maximizing the productivity of our plant, and identifying and removing issues before they happen, we are automatically improving customer satisfaction”. As one of a number of black belts across the business, his take on things goes further still.

He continued “but we believe that just a knock-on effect goes nowhere near far enough; at NS-K we believe that even the interaction between us and our customers should be configured in a way that demonstrates professionalism”.

The underlying message is that dealing with customer queries, information sharing, and help requests should also be optimized in a way that ensures quality responses, comprehendible replies, and indeed the ability to speak to a real person who knows your project and who has the authority and knowledge to make decisions.

Utilizing modern software, internal process reviews, and excellent inter-team communication, the results are a slick flow of information both ways, and critically, customer service that is world-class.

The age-old view that manufacturing is a remote business where factory workers are on a product line and repute interaction has been turned on its head; now the quality of the service is as key as the quality of the end product.

Get in touch with us to find out more about the world of quality injection molding and the services offered.

Posted On:
September 8, 2022

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