Total Quality Management

Does better team alignment equal better quality delivery?

By following the mechanism of Total Quality Management (TQM), which is essentially a management approach to achieving long-term success via customer satisfaction, companies can transform from ordinary to outstanding.

Focusing on the principle that free flow rather than silos make a business stronger, TQM sees all members of an organization, regardless of role or seniority, participate in improving processes, products, services, and the culture in which they work.

Split into as few as 4 or as many as 8 core principles, the objective of implementing TQM is fairly straightforward. Encompassing a cycle of continuous improvement helps drive the success factor; ensuring that every employee from every team is on board and meeting regularly to share feedback helps cement the goals, the steps in making it happen include fully understanding the customer requirements from end to end to avoid misalignment, and finally, the components to bring it all together include designing and implementing the highest quality planning and controls.

By ensuring the use of fact-based decision-making and by opening routes to enable cross-functioning communications, TQM can not only help drive quality scores on paper but truly make customers feel valued and listened to in a live environment.

As a high throughput company in the plastic injectionmolding industry, NS KUNSTSTOFFTECHNIK - CZ based in Central Europe are well versed in TQM. Not only is each employee aware of each customer's specific requirements, but they are also aware of the process runs, nuances the customer may have requested, and indeed the delivery promises made.  The result is outstanding quality and on-time delivery for every single order.

Leading the team at NS-K are Jeremy Svoboda and Marc Ammerlaan, both stalwarts of the plastic world and knowledge banks of all things lean manufacturing so it’s safe to say that if TQM wasn’t the creme de la creme of ensuring quality, it would have been replaced a long time ago.

So, does better team alignment equal better quality delivery? Absolutely it does.

Posted On:
September 22, 2022

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